Whenthe wrong product has arrived, or you cancel an order, you need to send the item back to the suppliers. Even a counterfeit product can be part of returning inventory. Sellers provide a money-back guarantee on Aliexpress. You can request a refund and contact your seller about the product. The sellers will refund you within 15
Pleasecheck if it has been 20 business days after refund is successfully processed by AliExpress. If not, please kindly wait. Normally, it will be received by you within 3-20 business days to your bank account. You may check the order details to confirm whether the refund has been successfully processed. Feel free to contact your bank (please Youcan check the status of your refund here by accessing the order, clicking “ View Details ” and opening the “Payment” (or “Finance”) tab, there you will see the Iactually forced a seller into a scam using the AliExpress customer service team. Then contacted customer service for help with the same order not arriving and showing that it was delivered to a different state. AliExpress said they would investigate the seller, and the store was closed a few days later.